The Rise of the Connected CustomerIt’s no secret that the level of digital connectivity has exploded. For your service customers, the pervasiveness of that connectivity is accelerating and heightening expectations when it comes to service quality.This is the era of the connected customer – consumers who are used to having the entire Internet at their... Read More.
The demands of customers today reach far beyond what many traditional field service organizations are used to – or equipped to – deliver. I’m here to tell you, folks, it is time to step up to the plate – and fast. The only path forward in service is to truly understand and embrace your customers’... Read More.